At Glooo, every pack of treatos is made with love and care 💛. Because our products are fresh and made for pets to enjoy safely, we are unable to accept returns or refunds once an order has been delivered.

When Refunds or Replacements Are Possible 🐾

We’ll gladly offer a refund or replacement if:

• Your order arrives damaged.

• You received the wrong item(s).

• Items are missing from your order.

In these cases, please reach out to us within 3 days of receiving your order, with photos as proof. We’ll work quickly to make it right.

When Refunds Are Not Possible 🚫

• Change of mind after purchase.

• Treats that have already been opened or used.

• Orders delivered in good condition.

Extra Notes

• As our air-dried treats are freshly made, they may take longer to prepare. We appreciate your patience 🐶🐱.

• To keep your treats fresh, please store them in a cool, dry place. We can’t refund products damaged due to improper storage.